Terms & Conditions

Terms & Conditions

 Tour Participant Agreement

TOUR OPERATOR – Douglas-Velez Administração de Bens Ltda (a Brazilian LLC)  - DBA "BahiaBrazilTours.com" will collectively be referred as (BB Tours) – Rua Tancredo Neves, 1632 – Salvador Trade Center - Torre Norte, Sala 2211 - Salvador, Bahia 41820-020 BRAZIL, arranged the vacations advertised on this pamphlet /website. The Participant(s) acknowledge receiving and agreeing to these terms and conditions as set forth below covering the vacation operated by BB Tours.

 RESERVATIONS/PAYMENTS: A payment/deposit of USD$250.00 or 25% of your total package price per person (whichever is greater) is due to book your trip unless other arrangements have been made in writing with a company staff member. Full payment is due 60 days prior to departure. Payment of a deposit constitutes acceptance of the terms and conditions in this Tour Participation Agreement (TPA). Upon receipt of deposit, BB Tours will send confirmation/invoice to you via PayPal.com. Monthly Pay Pal Payment Plans Available. A (4%) service charge is added to all credit and debit card payments made to our corporate PayPal account.

LATE PAYMENTS: Accounts not paid in full by due date will be subject to a $100 late penalty. Accounts that are over 10 calendar days late will be automatically canceled and subject to our Cancellation Policy outlined below. If a client wishes to re-instate an account he/she will be subject to the late fee of $100 as well as a $50 re-booking fee. The re-booking of the tour package will be subject to availability and any increase in price. 

CANCELLATIONS/REFUNDS/REBOOKINGS: Your right to a refund if you change or cancel your reservation is limited. 

AIR PORTION (not applicable to Carnival, or New Year’s Packages): 

Airline tickets are Nonrefundable and Non-Transferable. Once airline tickets have been issued, which is normally within 24 hours of payment of deposit, they are 100% non-refundable. If a client wishes to cancel his/her ticket (up to 72 hours before departure time) the airline may give him/her a ticket good for one year on the same itinerary up to the face value of the ticket including taxes minus any cancellation fees. BB Tours will not be responsible for any fare differences. Cancellation fees (which typically range from $150 to $200) are applied above any air ticket cost. Cancellations must be in writing. BB Tours reserves the right to cancel any booking, or part of it, at any time, as a result of force of nature or for reasons outside BB Tours's control. No refunds will be made for unused travel services, nor is the price or value of unused travel services exchangeable for alternative arrangements. 

LAND PORTION (not applicable to Carnival, New Year’s Packages):

• If your cancellation is made more than 60 days prior to departure, BB Tours will refund your non-air portion less $400 and any penalties charged to us by our suppliers. 

• If your cancellation is made between 31 and 59 days prior to departure, BB Tours will refund your non-air portion less $450 and any penalties charged to us by our suppliers. 

• If your cancellation is made less than 30 days prior to departure there will be NO refund for the non-air portion of your vacation. 

NEW YEAR’S/CARNIVAL PACKAGES AND CUSTOM PACKAGES: 100% payment is due at time of booking for all Carnival, New Year and custom packages. Packages for New Year’s and Carnival are 100% non-refundable unless specified otherwise. “Custom Packages” are defined as any packages not specifically mentioned on our website or printed materials (i.e. extended packages, different cities, modified itineraries, etc.) Any refund amounts due to a cancellation will be issued via company check after any appropriate credit(s) have been received from suppliers. 

RE-BOOKINGS: If a client cannot make a trip and would like to rebook, he/she would be subject to the above referenced cancellation policy. Any net proceeds of the land package as well as a credit for the flights (if applicable) will be applied for a future vacation with BB Tours. Flights on a new vacation must be made on the same carrier and subject to the carrier’s rules, rates, class of service and availability. All re-booking must be accepted in writing or via email before any changes can be made. Clients who must rebook their package will be charged a $65 re-booking fee (per person). Additionally, each traveler is also responsible for mailing any airline paper tickets (if applicable) in a timely manner in order to rebook their trip with us. Clients are also responsible for any fare/hotel price differences (if any) when re-booking another vacation. 

CHANGES TO PACKAGES: Any changes to packages (flights/hotels etc) must be made through our office prior to departure. Once a client begins a vacation with us he/she must make any airline ticket changes directly with the carrier he/she flew on at the local airport. Any changes to the land portion of the vacation must be made through BB Tours’s office during regular business hours (9AM -2:30PM Eastern Standard Time). BB Tours is not responsible for any price difference etc to land packages made directly with hotels/other suppliers. 

APARTMENT ACCOMODATION: Clients who do not want hotel accommodations can select apartment accommodation. All clients who stay at apartment accommodations agree to the following: (1) Deposits may be required for accommodations (typically $300 to $500) and are payable at check-in in cash in US$dollars or local currency equivalent. Clients will be refunded their full deposit provided no damage occurs and apartment is returned in good condition. BB Tours is not responsible in any way for non-refunded deposits due to damages caused by clients. (2) If there are any problems with apartments (noise, problems with fixtures, air conditioning, plumbing, etc) it is the client’s responsibility to notify BB Tours or the apartment supplier directly in a timely manner. BB Tours will not be responsible for any problems with apartments and will do its best to accommodate/fix any problems that may occur. BB Tours will not be held liable for any failure of the client in notifying the company of any problems nor for the apartment not living up to client expectations. Additionally BB Tours must be given 24 hours in order to remedy the situation. If a client abandons an apartment (leaves the apartment before the rental period terminates) BB Tours will not be responsible for providing a refund for any unused nights. (3) BB Tours will not be held responsible/liable for any activity that may occur the premises nor for any lost/stolen property, theft, vandalism, physical harm, etc. (4) BB Tours will not be held responsible if the client is expelled from the building by apartment landlord due to excessive noise, illegal activities, etc and will not be provided an alternative apartment nor fund of any kind. 

FINAL TRIP DOCUMENTS: Final trip documents will be e-mailed to you directly 5-10 business days prior to departure. Documents will not be released until everyone in your reservation is paid in full and BB Tours has a signed “Tour Participation Agreement” from each passenger.

 

PROCESSING: A signed “Tour Participation Agreement” from each passenger is required immediately from all passengers with payment in order to book a trip. Passengers may sign this form digitally by completing their purchase online. Processing and completing the checkout process online and acknowledging by check mark that they have understood this agreement, constitutes a digital signature from clients and acceptance of this agreement and all terms and conditions herein. All clients who do not sign by a “digital signature” must send this signed form via fax, mail, or FedEx. BB Tours will not ticket or reserve any itinerary if this documentation is not received with payment and will not be responsible for any fare or price differences or hotel availability due to failure of clients to submit this agreement.

PASSENGER INFORMATION: Passengers are responsible to ensure that BB Tours has the correctly spelled legal name (as it appears traveler’s passport), address, and all pertinent information for all passengers. (Middle names and initials not needed). Due to newly introduced security measures any name change including minor spelling corrections may require airline reservations to be canceled and re-booked. BB Tours will not be responsible for any re-booking fees (up to $250 for some airlines) or denial of services due to name discrepancies.  

OCCUPANCY: All rates quoted are based on tariffs at time of printing, and are subject to change. Prices are per person, based on 2 or 3 passengers traveling together at any time. If a single person wants to travel with no other passengers, additional costs will be charged (single supplement), unless specified in writing by BB Tours. If your roommate(s) cancels, you and your remaining roommate(s) must pay applicable occupancy surcharges prior the departure date for the traveler who canceled. Hotels reserve the right to refuse or impose a fee for additional guests or visitors for visiting or staying in hotel rooms. Clients will not hold BB Tours liable for any inconvenience or charge of any kind due to these policies which vary depending on specific hotel policies or staff members of hotels.

PACKAGE PRICE/CHANGES: Hotels, departure cities, and departure dates are listed on this site and are incorporated in this agreement by reference. Package prices are based on current rates at the time of activation of website, and are subject to change at any time prior to departure without notice due to fuel related increases, changes in government taxes, unfavorable changes in foreign currencies, and other factors beyond BB Tours’s control. BB Tours reserves the right to substitute/change hotels, tours and other services, including nightlife venues, to those of an equal standard for these or any other reasons beyond our control. In such case BB Tours reserves the right to implement such modification(s) without prior notice when necessary. Please note that no price reduction or partial refund will be offered if such changes are deemed necessary by BB Tours. 

OPTIONAL EXCURSIONS: Optional excursions are available for purchase at time of departure up to final payment. BB Tours will do its best to accommodate specific date requests for these excursions but reserves the right to schedule these excursions on particular days and times (due to minimum person requirements, weather conditions etc) If clients do not show up for excursions (more than 15 minutes late) they will be considered “no-shows” and will not be provided a refund. All optional excursions must be booked through our Los Angeles office. BB Tours will not be responsible for any excursion booked directly with our suppliers or other parties. Excursions are “rain or shine” and we will not provide refunds for inclement weather. 

WEATHER CONDITIONS: Under no circumstances can BB Tours be held responsible for rain or adverse weather conditions, nor can any vacation be canceled or amended by you at any time on the basis of rain or adverse weather conditions.

TIMELINESS AND GUESTS: Clients will be picked up at their hotel lobby (or apartment) at pre-specified times by our guides for our optional excursions or nightlife service. All clients must be on time. If a client is more than 15 minutes late in meeting the guides, they will be considered “no shows” and will not be provided a refund for those services. Guests are allowed to join our optional excursions and nightlife services from our company at the discretion of our guides. We refuse the right to refuse service to any guest(s) of a client for any reason. Additionally, if a client brings a guest, he/she is required to pay for his/her cover charges, transportation to the club/bar as well as a USD$50 guest fee per person to the guide.

TRAVEL PROTECTION PLAN: OPTIONAL TRAVEL PROTECTION FOR CANCELLATION, DELAY, HEALTH, ACCIDENT, AND BAGGAGE IS STRONGLY RECOMMENDED. The BB Tours Protection Plan will be offered through Travel Guard International and is highly recommended. A copy of the relevant travel protection policy is available from BB Tours upon written request or email. BB Tours provides such insurance solely as a convenience to you and is not responsible for any claim, liability, loss or damage resulting from the purchase or failure to purchase such insurance. If you become injured while on an BB Tours vacation, you agree that BB Tours shall have the right, but not the duty to take reasonable action to secure emergency medical and/or other attention and/or ground transportation for you. You understand and agree you will be responsible for payment of any expense incurred for such medical attention, transportation or other related emergency service. You agree to reimburse BB Tours if BB Tours has made any such payments for such emergency expenses, though you acknowledge that BB Tours does not have the duty to do so. Any and all medical expenses incurred by you under such circumstances are your sole responsibility.

 

DOCUMENTATION AND VISAS: All travelers are required to carry proper documentation of citizenship (i.e. a valid passport) and additionally Visa is required to enter Brazil. Foreign nationals must consult their local consulate for documentation requirements. 

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U.S. Citizenship documentation requirements are subject to change without notice. No refunds will be issued to passengers who are denied boarding for failure to obtain proper citizenship or Visa/Immunization documentation. BB Tours is not responsible in any way for passengers who fail to obtain Visas or Passports and will not be held liable or accountable for any refunds or cancellations in such event.

SECURITY DEPOSIT: On occasion, hotels may require up to a $100 per person security deposit at check-in. This will be refunded upon checkout provided that there are no charges or damages to your room. 

AIR TRANSPORTATION BAGGAGE: Internationally checked luggage is limited to a maximum weight not to exceed 44 pounds and 30" x 17" x 10" in dimension. Flights operated within a foreign country are usually on smaller aircraft with luggage limited to 25 lbs. BB Tours is not responsible for any baggage charge for excess weight or for any luggage having to be left behind for not complying with these regulations.

SCHEDULE & DELAYS: All travel times are based on the best information and timetables available at confirmation. Because of the nature of the destination, changes to schedule and/or itinerary may be necessary and may prevent the inclusion of some activities scheduled for the day. No refunds can be given for such eliminations. We also cannot accept any responsibility for losses or incidental expenses due to changes or delays in airline schedules, including, but not limited to overbooking of flights, over booking of hotels, or defaults, weather, strikes, sickness, war, terrorist attacks, financial insolvency of airlines, riots or any other causes. All such losses/expenses are the responsibility of the passenger. This also includes missed airport transfers due to delayed or changing of flights.

CUSTOMER SERVICE: If you require assistance in any way while on your tour, you must notify our on-location staff who will make every effort to accommodate you. Under no circumstances will BB Tours reimburse you for long-distance phone calls or other out of pocket expenses. If the matter cannot be resolved, please write to our Customer Service Department within 15 days of the completion of your tour. 

PARTICIPANT'S RESPONSIBILITIES - AIR PASSENGERS: It is required that you arrive at the airport at least 2 hours prior to scheduled departure. Flight times shown are not guaranteed and are subject to change without notice. It is, therefore, the responsibility of each participant to reconfirm all flight times quoted at least 24 hours prior. When a customer's ticket, or a portion of the ticket, is lost or destroyed, the customer will be required to purchase another ticket at the appropriate fare before transportation will be furnished between the points covered by the lost ticket. There will be no refund or replacement for a lost ticket.

PARTICIPANT'S RESPONSIBILITIES - GENERAL: Items not included in this package price; i.e., gratuities, meals, and all items of a personal nature are the sole responsibility of the passenger and shall be paid directly when the service is received or paid. Transportation, hotel and accommodations rules or conditions of carriage, as determined by said entity, must be adhered to at all times. This includes "House Rules" and rules/regulations printed in itineraries or other distributed printed materials. Passengers who are refused transportation will receive no refund. Participant agrees to pay reasonable attorney’s fees and other expense incurred by BB Tours in the collection of unpaid damages, insufficient or stopped checks, or other losses for which participant is responsible.

ASSUMPTION OF RISK: Many establishments make available during the course of most trip packages various activities, contests, parties, etc which BB Tours may offer on their behalf. Participants agree to accept responsibility for participating in these activities, where offered, and do so upon their own initiative and assumption of risk. BB Tours shall not accept liability for accident, injury or death as a result of participation in said activities. Participant agrees to waive any and all claims arising there from against BB Tours, it's employees, independent contractors, agents and/or representatives or associates. BB Tours does not provide, promote or sell alcoholic beverages nor condone the use of illegal drugs in it's programs. Various entities on location may offer packages including alcoholic beverages which are beyond the control of BB Tours. Excessive use of alcohol can result in serious injury. BB Tours does not condone the use of illegal drugs, prostitution or any other illegal activity. Any client (and or guest of the client) using illegal drugs or engaging in any other illegal behavior at any restaurant, sporting event, discothèque or in private company property (cars, etc) will be refused service and will not be provided a refund for those and future unused services. In the event that a client is found with illegal drugs or engaging in illegal activities, BB Tours will not be responsible in assisting any client in any way – Legally, Financially, or otherwise for any problems with local authorities as a result of illegal use or any other legal activity.

MISCELLANEOUS: All notices, offers, acceptances, and requests to BB Tours and other communications hereunder shall be in writing and shall be deemed to have been duly given if mailed by certified or registered mail, with postage prepaid, to BB Tours and the tour Participant at the addresses set forth in this agreement. Any such notice shall be deemed to be received when delivered or within three (3) business days after it is mailed. This agreement contains the entire understanding between the parties hereto and supersedes any other oral and written agreements or understandings between them. This agreement shall bind and inure to the benefit of the parties, and their respective successors and assigns or personal representatives. BB Tours may assign this agreement without the tour participant’s permission. The tour participant may not assign any part of the benefits of this agreement to another party without express written permission. The Participant agrees that BB Tours will not be obligated to refund any additional monies besides those provided in the section above because of war, acts of God, terrorism, strikes, financial insolvency of airlines, hotels or suppliers, or any other event beyond the control of BB Tours. During the course of tours, BB Tours may photograph/videotape participants in public places strictly for marketing purposes and to promote its normal course of business. All photographs/videotapes taken by the company and its employees/partners/suppliers are exclusive property of the company and the company reserves the right to publish such video/pictures on its website and marketing materials. BB Tours will actively select pictures/videos that it will deem appropriate. Participants agree to hold BB Tours harmless of any resulting unintentional damages resulting from the publication of and of these materials.

RESPONSIBILITY: BB Tours has made arrangements for the tour services described in this brochure, invoice and website through independent contractors which are not the agents or employees of BB Tours or its affiliates. All travel vouchers and other travel documents issued by BB Tours are subject to the terms and conditions of the supplier to the laws of their countries and to international conventions between countries. Any complaint should be sent in writing within twenty (20) days of return. BB Tours reserves the right to accept or reject any person as a tour participant, to make changes in the itinerary whenever deemed necessary for the convenience or safety of the participant and to cancel a tour at any time. If a tour is canceled, BB Tours shall have no liability beyond the refund of all monies paid by the passenger which will be deemed to constitute full and final settlement. If the services included cannot be supplied or there are changes in the program, BB Tours will use its best efforts to arrange for comparable services where applicable. Any resulting additional expenses will be the responsibility of the participant. The participant agrees that neither BB Tours nor its affiliates and employees shall be liable for any damages, loss (including but not limited to personal injury, mental distress, loss of employment, death, disease or illness, and property loss) inconvenience, or expense occasioned by any act or omission of any supplier providing tour services, or by any change in itinerary unless caused by the negligence of BB Tours or its employees in its contractual duty. The tour Participant expressly waives all rights which he or she may have against BB Tours in connection with the foregoing. No person, other than an officer of BB Tours by a document in writing, is authorized to vary or waive any condition in this website. Under no circumstances is BB Tours to be constructed as a carrier under contract for safe carriage of the passenger or his/her luggage and belongings. No carrier shall have any responsibility except its liability as a common carrier. By enrolling in and paying for a tour, participants agree to accept and are bound by the terms and conditions in this document.

FORUM SELECTION AND CHOICE OF LAW: Participant agrees that this agreement is governed by the laws of the State of Florida, U.S.A. In the event of any dispute between the parties which arises under this Agreement, such dispute shall be settled by arbitration in accordance with the rules for commercial arbitration of the American Arbitration Association (or a similar organization) in effect at the time such arbitration is initiated, and subject further to the provisions of California Law. A list of arbitrators shall be presented to the Participant and BB Tours from which one will be chosen using the applicable rules. The hearing shall be conducted in the City of Miami, Florida U.S.A. The decision of the arbitrator shall be final and binding upon all Parties. The prevailing party shall be awarded all of the filing fees and related administrative costs. Administrative and other costs of enforcing an arbitration award, including the costs of subpoenas, depositions, transcripts and the like, witness fees, payment of reasonable attorney's fees, and similar costs related to collecting an arbitrator's award, will be added to, and become a part of, the amount due pursuant to this Agreement. Any questions involving contract interpretation shall use the laws of California. An arbitrator's decision may be entered in any jurisdiction in which the party has assets in order to collect any amounts due hereunder. 

We will fax or email you a copy of this (TPA) form to sign after your final Ground Package payment

Revised: March 19, 2012

Please Click Here to Make a Secure Payment on Your Selected Tour.

If you have any questions or concerns we can be reached by phone or email:

USA Phone (202) 558-6655

Brazil Phone +55 (71) 9172-2627

email: bahiacitytours@gmail.com

Our hours of business are Mon-Fri 9AM – 2:30PM.